Do you have a question? Frequently Asked Questions!
Check our Frequently Asked Questions. If you can’t find the answer you’re looking for, please contact us at e-mail info@diamondbrickroad.com and we’ll be delighted to help you.
HOW DOES IT WORK?
Entering one of our competitions is easy. Register and open your account, then follow the 3 easy steps.
- Pick your prize
- Answer the skill question correctly and purchase your ticket
- Receive your ticket and wait for the Live Draw.
Our competitions last for a fixed period. Details for each draw are featured on the Live Competition page on our website.
The closing date of each competition can be extended if it’s necessary at the promoter’s discretion.
If a competition fails to reach its minimum ticket sold threshold by the closing date (after the extended period), the competition will still go ahead and the winner of the competition will receive the GoodWill Prize instead of the Main Prize. Somebody will always win a prize on the stated draw date.
GoodWill Prize is a cash prize awarded to the winner instead of the Main Prize when the minimum ticket sold/entries are not met in any competition by the closing date/draw date.
The calculation for the GoodWill Prize is; the remaining funds available once the Promoter has taken the promotion and management fees for the competition in question.
The prize draw will take place on the date stated in each competition details. The draw itself will be available to view on social media channels via a live stream. Winners will then be contacted and a record of the winner of each prize placed on the website.
The competition is open to all residents in the UK and Republic of Ireland, aged 18 years or over, except members of the immediate families or households of the promoter.
We are legally obliged to use a game of skill to determine the winner of our competitions. We use ‘Spot the Ball’ as it’s widely recognised, fun and an easy way to enter. You will be shown a photograph that does not contain a ball.
You must use your skill and judgement to decide where you think the centre of the ball should be. Your chosen points will be recorded as (x,y) coordinates.
Check out our how-to-play video here!
The basis of the game must categorically be the skill of an entrant versus the skill of the judges – not versus the chance that the original spot on the sports picture is picked. It is a subtle but important legal definition by which we are bound to operate.
The panel of independent judges is formed on a rotating basis, who each offer their best opinion.
Using a panel of judges ensures that nobody can ever know the original position of the ball – resulting in a process that is fair, transparent, audited and honest.
You may not agree with the Judges but many others will, including the guaranteed winners. The panel of judges are fair and logical when judging the competitions and do the best possible job they can. It is a subjective process and has to be, by law.
In the case where more than one competitor has chosen the correct ball location.
The Participant who submitted the first Tie-Break Entry will win the Main Prize;
The Participant who submitted the second Tie-Break Entry will be awarded 25 free entries to a future Competition.
Any Participant who submitted a Tie-Break Entry after the second Tie-Break Entry will be awarded 10 free entries to a future Competition.
TICKETS & PAYMENTS?
The maximum number of tickets for each competition are displayed in the draw details. This maximum number is fixed and will not change.
Both the maximum number of tickets for sale, and the total of tickets sold so far, are displayed in the draw details.
Once the payment process has been completed you will receive an email containing your ticket details.
Each competition has a fixed number of available tickets for purchase. Your chances of winning can be calculated from the number of tickets you have purchased from the overall number of tickets sold for each competition. The maximum number of tickets available for each competition is fixed and will not change once the competition is live.
You can view your tickets and transactions in the My Account section of the website.
Unfortunately not, the purchase of a ticket is final and cannot be either amended or withdrawn.
The cost of each ticket is clearly stated by each competition and won’t change during the sale period.
We use secure, encrypted connections across our website and do not hold your card details on our servers.
Please use the forgot my password feature on our website
PRIZE DRAW?
Winners will be contacted using the email address and mobile number associated with your registered account. Please also check back on the website after each prize draw where the winner will also be featured.
We will arrange the delivery of your prize with you. There is no charge for delivery within the UK
We aim to only provide the prize as advertised in our prize draws. Occasionally you can take a cash alternative instead of the prize if it is listed in the prize details. View the prize details for actual cash alternative amounts. Cash alternatives are provided entirely at our discretion.
To ensure transparency and compliance, we’ll need to take a photo of you and your prize to go onto the winners page of our website. That’s all we need from you.
We will contact all winners using the registered email and mobile number on their account, so please ensure these are kept up to date. If we are unable to reach you within 28 days we reserve the right to award that Prize as a bonus in a different promotion. The prize may not be claimed by a third party on your behalf.